If you have a problem with a federal student loan, contact your loan servicer. If your problem is with a private loan, contact your lender. Here are a few tips to help you resolve your dispute:
- Keep careful notes of your conversations, including the date, the full name of the person you spoke to, and as many details of the conversation as possible.
- Stay calm. Remember that it’s most likely not the person you are talking to that is the source of your frustration.
- Be patient. As frustrating as these things can be, disputes can often take weeks or months to resolve and require you to have multiple conversations.
- Always keep as much documentation as possible. This will help establish your claims and keep it from being your word against theirs.
